Maria's Neighborhood Italian Kitchen Logo

FAQ’s

Top Questions

If you placed your order through our website (mariasitaliankitchen.com) OR the Maria’s Kitchen Club App, our team is ready to help. For the fastest service you can call the store from which you ordered the food, and one of our friendly teammates will assist you.

For issues or questions about orders from one of our delivery partners (DoorDash, UberEats, Postmates or GrubHub) please contact them directly for help.

Your email may have been used to sign up for a Kitchen Club account before. If you’ve forgotten your password, make sure to retrieve that from the digital abyss, OR you can simply click “Forgot password” and we’ll send you a link to create a new password.

All is well! If you didn’t get points on your last visit, make sure to keep your receipt and contact our Kitchen Club customer service team via our ‘Contact Us’ form. In the form, make sure you include your name, phone number (associated with your account), date of your visit, your order number and the subtotal before tax. Be sure to submit your Points Request within 30 days of the transaction. You can only submit 2 Points Requests per month.

Points Requests do not apply to orders placed before you joined Maria’s Kitchen Club, orders placed online as a guest, purchases of a gift card or orders made through a 3rd party delivery service.

Points will be credited to the Kitchen Club account upon consummation of the qualifying transaction. This usually happens within 30 minutes. In certain cases, it may take twenty-four (24) hours or more for points to be added. If they’re still MIA after that time, you can contact us HERE.

Just be sure you have your receipt handy, because if you don’t have your receipt, we can’t honor old points. Keep in mind that we will only apply backdated points once a month.

Yes. All online or mobile orders made through our website or mobile APP will give you several options for a future delivery date and time.  

When you submit a delivery order, it’s sent directly to our ordering system and restaurant crew so it can get cooked up and on its way to you. That makes canceling orders sort of a challenge. If you really must cancel an order, and you’ve ordered directly through our app or online, reach out to our Customer Service team through our ‘Contact US’ page, or contact the team directly at the restaurant where you place your order. Keep in mind that you may incur a cancelation fee.

We’re not offering franchises and this point, but it is something we’ve been considering. Please ‘Contact Us’ on our website and let’s set up a time to talk.

Kitchen Club Program

Once you’re a member, you’ll earn 1 point per $1 spent at Maria’s. Earn points automatically when you order on our app, or on Mariasitaliankitchen.com, or use your phone to check in at the restaurant. For every 300 Points earned, you’ll get a $10 Reward! You’ll also get access to members only promotions, discounts, and special offers.
No. Our Maria’s Kitchen Club mobile app is an easy way to order and earn points, but that’s not your only option. When ordering online, just make sure you are logged in, and then you will automatically earn points and rewards. While dining in, make sure to tell your server your phone number.

You can sign up three different ways:

1) Go to the Kitchen Club Page and click ‘Sign Up Now’

2) Download our Kitchen Club App and click ‘Sign Up’

3) Go to our online ordering page through our main website and click ‘Sign Up Free’

Your email may have been used to sign up for an account before. If you’ve forgotten your password, make sure to click ‘Forgot Password’ and we’ll send you a link to reset your password.
The sky is the limit! There is no maximum for points, but points expire after six months of no purchase or redemption activity.
When ordering online or through our mobile app, any available rewards on your account will be shown at checkout, at which point you can choose which reward you want to use. When dining in at the restaurant, once you check-in with your phone number or your app check-in code, the server will be able to see all your available rewards, so just let them know which reward you’d like to redeem. Only 1 reward is able to redeemed per check.
Yes. Every reward has a unique expiration date, which you can find in its description.

Don’t Panic! If you forgot to check-in while dining in, just keep your receipt and submit all your receipt information (including order number, date, subtotal and your phone number) to us through our ‘Contact Us’ page found on our website. Be sure to submit your Points Request within 30 days of the transaction. You can submit up to 1 Points Requests per month, and 4 Points Requests per year.

Points Requests do not apply to orders placed before you joined Maria’s Kitchen Club, orders placed online as a guest, purchases of a gift card or orders made through a 3rd party.

Since our Points Request form is only able to support dine-in purchases right now, you will unfortunately not be able to receive credit for the guest order.
Yes. Catering orders earn the same amount of points and have the same value as normal points (1pt = $1). Just make sure you order through your online account or check-in with your phone number or mobile app check-in code before paying in-store.
Delivery fees and tips are NOT eligible to earn points, and neither are purchases made on third-party delivery platforms (such as DoorDash or Postmates). The good news: You can order delivery through the Kitchen Club app or on our Mariasitaliankitchen.com ordering site and you’ll automatically earn points on your purchase.
Yes, you can earn points for up to three transactions per day.
Points will be credited to your Kitchen Club account upon completing a qualifying transaction. This usually happens within 30 minutes. In certain cases, it may take twenty-four (24) hours or more for points to be added. If they’re still missing after that time, please ‘Contact Us’ through the mariasitaliankitchen.com website and we’ll sort things out for you. Just be sure you have your receipt handy.
Did you buy a gift card? Was a reward credit applied to your order? Did you receive another type of promo/discount? These scenarios, as well as taxes, fees (like delivery fees) and tips aren’t eligible to earn points.
Once you’ve submitted your request, one of our customer service reps with send you a confirmation email. Points will show up in your account within 24 hours if we’re able to verify your purchase.
Points expire after six consecutive months of account inactivity (i.e., no qualifying purchases), unless sooner terminated as a result of your account being deactivated. You can track your ‘Transaction History’ of your account through our online loyalty portal found HERE.
Ever heard of “too much of a good thing?” Just kidding. That’s just how our system is currently set up. But if you’re living it up in the Kitchen Club, you should know we think you’re awesome!
It’s absolutely possible to merge your account and points. Just ‘Contact Us’ through the contact us form on our website and let us know what you need.
We call this “the best of both worlds.” When you redeem a reward, promo code, or other offer (like free garlic knots), you’ll still be eligible to earn points on the other items included in your transaction. As usual, taxes, fees, tips, gift cards, and third-party delivery purchases aren’t eligible for points.
You will earn points when you pay with a Maria’s gift card, but keep in mind, the purchase of a gift card is not eligible for points.

Delivery

If you placed your order through our website (mariasitaliankitchen.com) OR the Maria’s Kitchen Club App, our team is ready to help. For the fastest service you can call the store from which you ordered the food, and one of our friendly teammates will assist you.

For issues or questions about orders from one of our delivery partners (DoorDash, UberEats, Postmates or GrubHub) please contact them directly for help.

If you are ordering diretly from Maria’s, we’ll try to provide a reasonable ETA when you place your order. After that, it’s up to our delivery partners to transport your food in a reasonable amount of time.

You bet we do. And it’s super easy. Whether you place your order through our app, our online ordering website, or one of our partners’ platforms, all you have to do is sit back, relax, and imagine your order, zooming its way to you.

Yes. All online or mobile orders made through our website or mobile APP will give you several options for a future delivery date and time.

Catering

Absolutely! In fact we encourage it. Just check out our catering menus on our website and order any of our available items and trays.

Indeed, we do; Just as long as you are within our delivery zones.

No. Set up is not included with your catering order being delivered. However, if you are looking for custom catering that includes setup (& service), please reach out to your local Maria’s and one of our friendly staff members can help you craft the perfect catering solution.

If you’re picking up in-restaurant, make sure to give our staff member your phone number or the ‘check-in code’ found in our Kitchen Club App and your points will be applied. If you ordered online or through our mobile app. poof, your points should automatically appear within 24-48 hours after pickup.

Gift Cards

Gift cards are available at all of our restaurants. Gift cards are also available for purchase online OR through our Maria’s Kitchen Club App (we call these eGift Cards).

You can always check your Gift Card balance while dining in at one of our locations.

If checking online, you can go to the ‘Gift Card’ page found on our Maria’s website and click ‘Check Gift Card Balance’. Lastly, if you have our Maria’s Kitchen Club app, you can always transfer your Gift Card funds there and easily check your balance by clicking the ‘Reload & Transfer GC’ option located in the app side-drawer.

Unfortunately, cards are treated like cash and we cannot replace them for you.

Ordering

Unfortunately, there isn’t. We care about getting your order right, and we’ve found that comment boxes often lead to confusion. But you can modify individual ingredients within our ordering process — just modify away.
First of all, score. Second of all… each time you buy or receive a gift card you can transfer that gift card balance to our app. It’s like your own tiny bank. Lastly, if you want to reload your app balance to make ordering even easier, you can reload to your heart’s content. This can all be done by clicking the ‘Reload & Transfer GC’ option located in the app side-drawer.
When checking out at the end of an app order, just select your reward or enter your coupon code and that will automatically apply your discount to the check.