Server

 Server

POSITION OVERVIEW

1. Role Priorities
   1. Customer Service: To Sell, To Service, To Satisfy, and To See the Guest again
      ►Providing exceptional Sequence of Service (SOS)
   2. Sales and Profit Driven Focus
      ►Suggestive Selling and Upselling
   3. Effective Communication with Management, Co-Workers and Customers
   4. Responsible for the Health and Safety of Co-Workers and Customers
   5. Follow all Food Safety and Food Handling Requirements
   6. Teamwork

1. Role Requirements
   1. One year as a Server in a Full Service Restaurant using Point of Sale platforms
   2. Must be fluent in English
   3. Must be a people-person, must be Nice, Respectful, a self-motivator, have a cheerful disposition, out-going, enthusiastic and be tolerant of close contact with other people
   4. Able to handle conflict in a professional manner
   5. Must have an “Of Service” Mind-Set
   6. Unexpired California Food Handlers Certification
   7. Able to Total bills, accept payment, accurately handle cash and credit card transactions
   8. Compile daily financial reports

Position Responsibilities and tasks

• Know your work Schedule and be on time for every shift
• Adhere to Uniform Standards (Correct, Clean, and Professional) at all times
• Understand, Value and Follow Safe Work Practices at all times
• Learn Maria’s Menu by heart
• Take accurate Guest Food Orders and input orders into the POS correctly
• Coordinate entire station and communicate with front and back-of-the-house personnel to provide a dining experience that meets or exceeds guest expectations.
• Observe customers, in a timely manner, to ensure guests are satisfied with the food and service. Respond to additional requests and determine when the meal has been completed
• Assist bus person with stocking and removing dishes and silverware between courses (Pre-Bussing) and cleaning and resetting vacated tables
• Provide a favorable image of Maria’s Italian Kitchen at all times and to promote our objectives and enhance public recognition of our areas of endeavor
• Present, open, and pour wine when serving guests
• Assist and support Co-Workers during the shift. Teamwork, Teamwork, Teamwork.
• Assist and support other departments when time allows
• Maintain all work areas during the shift (Stocking, Cleanliness, etc…)
• Complete Side-work thoroughly and in a timely manner with minimal supervision
• Follow all Meal and Rest Break Requirements
• Take direction from Management and Supervisors during your shift
• Other duties as assigned