Shift Lead

POSITION OVERVIEW

Role Priorities
1. Ensure Customer Service: To Sell, To Service, To Satisfy, and To See the Guest again
  ►Clear and Constant communication to Staff regarding SOS (Sequence of Service)
  ►Consistent Quality in Service, Food, and Presentation
2. Sales and Profit Driven Focus
  ►Ensure the location meets Company Financial Goals
3. Effective Communication with Management, Co-Workers, Subordinates, and Customers
4. Maintain a high level of cleanliness and organization within the location
5. Responsible for the Health and Safety of Co-Workers and Customers
6. Understand, Follow, and Train staff regarding Food Safety and Food Handling Requirements
7. Provide and Promote Teamwork
Role Requirements
1. External Shift Leader/Supervisor Experience or internal (MIK) experience as Certified Trainer
2. Must be fluent in English
3. Must have an ‘Of Service” Mind-Set and Professional/Positive Work Behavior at all Times
4. Must be a people-person, must be Nice, Respectful, a self-motivator, have a cheerful disposition, out-going, enthusiastic and be tolerant of close contact with other people
5. Current/Valid California Food Handlers Certification
6. Able to Total bills, accept payment, accurately handle cash and credit card transactions
7. Able to Compile daily financial reports

Position Responsibilities and tasks

Maintain high standards of food, service, health and safety
Adhere to Uniform Standards (Correct, Clean, and Professional) at all times
Effective day-to-day supervisor activities to achieve the highest efficiency and profitability.
Compliance; Monitor, Resolve, and Educate Safe Working Habits, Adhere to Labor Laws, Monitor and provide a Safe working environment free of Harassment, and Safety Concerns.
Protect the company from all liability. Be proactive in acknowledging, communicating and resolving issues in a timely manner. “See it and Say it” and Push information forward.
With Management Guidance, coordinate the entire operation of the restaurant during the scheduled shift. Know the Goals of the Shift (Sales, Training, Service, etc…)
Manage staff throughout the shift and provide clear and constant feedback
Ensure all employees adhere to the company’s uniform standards
Meeting and greeting customers and organizing table reservations
Dealing with customer complaints (Use L.A.S.T) and employees issues in a positive way
Check stock levels and communicate concerns to your Management Team
Follow all Meal and Rest Break Requirements
Co-ordinate Takeout, Delivery orders as well as Catering Events
Partner with the Kitchen Manager and/or Lead Cook to ensure recipe consistency
Control waste, adhere to earth friendly principles
Review, Research and Process Customer Voids, Comps, and Credits
Other duties as assigned